FAQ
FAQ Help Center
popular questions
UPS & Post.nl
Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order.
We do not offer guaranteed delivery on weekends or public holidays.
Our Return Process is simple. You can return your merchandise up to 30 days from the date of despatch of your package.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed.
All return charges are the customer’s liability.
OTHER INFORMATION:
In line with your right to cancel, if you return your full order within 14 days of such order, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs which arise if you choose a type of delivery other than our standard and least expensive method of delivery). We will process your refund within 14 days of receiving the item(s) back to our warehouse. If you return any or all of your order after 14 days, but within the 30 day returns period, delivery charges will be non-refundable unless the products are faulty, damaged or not as described upon delivery.
We will make the refund using the same means of payment as you used for the initial transaction.
Unfortunately, no. All return charges are the customer’s liability.
Can’t find an Answer?
orders & delivery
Yes, you can visit the SHOP page to see our products.
We currently have resellers in the Netherlands. Send us an email to know our different resellers.
Yes we ship worldwide.
Please note that due to the recent outbreak of the Coronavirus, we recommend expecting a delay of up to 21 days in receiving your order.
Transit times will vary depending on the location of the delivery address.
Netherlands Delivery: Delivery takes 1-3 working days from when the order leaves our warehouse. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes.
International Delivery: Our express carrier provides a fully traceable delivery service. Your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 3-7 working days depending on your location but if it takes longer than this, please allow up to 10 working days from the date your order leaves our warehouse.
Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
Don’t Miss Out!
Sign up on our newsletter. Plus, get insider tips and promotions straight to your inbox.
Feel free to contact us! You can use our contact form or you can send us an e-mail to support@nileaucotton.com and we’ll be glad to help!